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ggLeap User Manual
- Sales - Point of Sale
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ggRock User Manual
- General
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ggLeap Product Tours
The web administrator is not loading, what can I do?
Troubleshooting issues related to the web admin.
There are a few steps you can take to try and resolve any issue when the web admin is not loading.
They are as follows:
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Do press Ctrl + F5 to fully refresh the website - there are times when we are deploying new code and features and sometimes this is needed to get the latest updates.
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Close the browser, re-open and refresh the admin site. Sometimes if you've had the website open for days without refreshing it or logging out/in, this can cause issues.
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Restart the computer. This is similar to number 2.
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In some parts of the world, ISPs can cause issues with the web administrator through DNS server addresses. We suggest changing your router addresses to the following Google addresses:
Primary = 8.8.8.8
Secondary = 8.8.4.4
5. If none of these steps have resolved your issue, please access the "Chat" widget within the web administrator to report the issue, so that we can investigate more.