Prerequisites for ggLeap Client version below 2.3862.0.3868:
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Teamviewer must be installed in this path from the client PC
C:\Program Files (x86)\TeamViewer\TeamViewer.exe
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Teamviewer must be installed on the PC where we will remote the client PC/s
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Can remote access PC Employee permission is required
How to remote access ggLeap Client:
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Login from the webadmin
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From the PC dashboard, left click the PC > Click Advanced > Click Remote Access
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Wait for the modal to appear, and press full image button
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Copy Teamviewer ID and Password
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Launch Teamviewer from the PC where you will remote control the client PC
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Paste the Partner ID to Partner ID field
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Click Connect
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Enter the Password then a modal shows up, and click Log On
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Wait for TeamViewer to successfully connect
Notes:
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If you are using version 2.3862.0.3868 or higher, please check if one these paths exist in your OS's registry:
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\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TeamViewer\
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Value Name: InstallationDirectory
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\HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\
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Value Name: InstallationDirectory
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If one of them exists, pls check if the value (Path where Teamviewer is installed is correct) from InstallationDirectory is correct.
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