ggRock System Image Windows Driver Installation (Missing Device Drivers)


General system instability, USB device issues, or other issues centered around inability to use devices, or devices non-functional.


Ensure that all vendor-supplied drivers are installed.

  1. Boot a system to ggRock.

  2. Install the drivers for that system from the vendor website (e.g. Dell, HP, Alienware, etc).

  3. Shut down the system.

  4. Commit writebacks for that system.

  5. Test booting that system to confirm all drivers are now installed and all system devices are functional.

  6. If you have other system models in your center, test booting those system types to confirm that no issues arise from the drivers being installed for other system models.

If your computer system was hand-built from off-the-shelf components, it may be necessary to install drivers from the manufacturer of each component (e.g. video driver from nVidia/AMD, chipset driver from Intel, etc).

If you do not know which drivers need to be installed, it will be necessary to visit the Windows Device Manager snap-in in order to view driver versions, as well as hardware missing drivers.

Accessing Device Manager to Determine Driver Needs

1. Log into a system as an administrative user.

2. Click the Start Menu, then type "Device Manager", and click the "Device Manager" entry in the "Best Match" section of the Start Menu.

3. Look for any devices with a yellow triangle containing a black exclamation mark in them - these are devices that are missing drivers entirely. Install the drivers for these devices.

4. If you are unsure where to locate a driver for a device, or if the name of the device is of no help, right-click on the device and choose "Properties".

5. Click the "Details" tab, then click the "Property" drop-down, and select the "Hardware Ids" item.