ggCrypto: PC is not mining after mining was enabled

If the PC has already been rebooted after enabling mining for this machine then:

  • Usually, if the PCs has successfully downloaded the ggCrypto Modules it should wait for ~2 minutes to start mining to make sure that no user is about to login

  • Sometimes Modules takes a while to be downloaded 5~10 minutes (for very slow connections)

If it has been more than 5~10 minutes and the miner still hasn't started please do the following:

  • Admin Mode the PC

  • If you have a 3rd party anti virus, please check your antivirus add check if it quarantined the files related to the miner

    • Look for quarantined items with "Phoenix", restore the file and add exception.

  • If you don't have a 3rd party anti-virus

    • On Windows, go to Settings > Windows Update and Security > Windows Security > Virus & threat protection

    • On Virus & threat protection go to "Current threats" and look for threats that has "Phoenix" on it and select "Allow on device", then click "Start Actions" button, and reboot the PC.

      2021-05-17_20-08-50

      If the issue still persist, please contact ggSupport via Intercom chat.

  • Miner may only support the following:

    • Supports AMD Vega, 580/570/480/470, 460/560, Fury, 390/290 and older AMD GPUs with enough VRAM

      Supports

      • Up to AMD driver 21.5.2

    • Nvidia 20x0, 10x0 and 9x0 series as well as older cards with enough VRAM (6GB minimum)