ggLeap User Manual

Articles and tutorials explaining how to setup and use ggLeap functionality

87 articles in this collection
Written by Jason McIntosh, Tristam Janus Sales, and Martin Morales

How to Install ggLeap to ggRock Client

Written by Tristam Janus Sales
Updated over a week ago

Activity Tracker

Activity Tracker overview

Know what's going on in your center with this feature.

Written by Jason McIntosh
Updated over a week ago

Downloading a CSV from the Activity Tracker

Download specific data from the activity tracker to analyze data trends

Written by Jason McIntosh
Updated over a week ago

Activity Tracker filters overview

Written by Jason McIntosh
Updated over a week ago

Client Customization

Customizing the Task Bar

Task Bar functions and customization.

Written by Jason McIntosh
Updated over a week ago

How to add client logo and side panel images to ggLeap client

Customizing the client banners to promote specials events and more!

Written by Tristam Janus Sales
Updated over a week ago

Client Orders

Processing Client Order in the Web Admin

We made things easier for your customers to make a purchase without having to leave their seat.

Written by Jason McIntosh
Updated over a week ago

How customers create client orders

Steps done by the users for making orders from the client PC's

Written by Jason McIntosh
Updated over a week ago

Configuring games and apps

Enable apps to appear in client PCs

Written by Jason McIntosh
Updated over a week ago

Enable games to appear on client PCs

Written by Jason McIntosh
Updated over a week ago

How to setup age rating for a game

Written by Jason McIntosh
Updated over a week ago

Enabling Heroes of Newerth (HoN)

Written by Tristam Janus Sales
Updated over a week ago

Enabling a game launcher in the client

Use this guide to enable any game launchers you want to utilize in your client PCs.

Written by Jason McIntosh
Updated over a week ago

Enabling the ESEA Client

Written by Jason McIntosh
Updated over a week ago

Games and apps overview

Overview of the functions within the "Games/Apps" page of the web admin.

Written by Martin Morales
Updated over a week ago

How to add games or apps in the catalog

If a game doesn't exist in our catalog, this is how you can add and customize your own.

Written by Tristam Janus Sales
Updated over a week ago

Setting up Discord in ggLeap

Written by Jason McIntosh
Updated over a week ago

What are additional parameters?

Written by Tristam Janus Sales
Updated over a week ago

How to force Incognito Mode on Google Chrome

This will force Google Chrome to launch on Incognito mode

Written by Tristam Janus Sales
Updated over a week ago

Console Management

Console List Overview

Written by Jason McIntosh
Updated over a week ago

How to add a new console in the Dashboard

Written by Jason McIntosh
Updated over a week ago

How to edit or delete a console

Written by Jason McIntosh
Updated over a week ago

Deleting a Console

Written by Jason McIntosh
Updated over a week ago

Logging in a user or guest to a console

Applying customers to consoles so their time gets tracked.

Written by Jason McIntosh
Updated over a week ago

Financial Reports and Statistics

Report Configuration Overview

This article provides information about the Report Configuration section.

Written by Tristam Janus Sales
Updated over a week ago

How to set up Post Pay

Written by Jason McIntosh
Updated over a week ago

ggLeap Basics

Checking notifications in the ggLeap web admin

Pertinent news and information is shared here to our network of esports centers.

Written by Jason McIntosh
Updated over a week ago

How can I quickly see time to logout?

Written by Martin Morales
Updated over a week ago

Installing the ggLeap client for the first time

Written by Tristam Janus Sales
Updated over a week ago

ggLeap Settings

Use of the Computer Idle Timeout

Written by Jason McIntosh
Updated over a week ago

How to enable Shift Mode for Employees

If your center tracks shifts, this is where you decide the requirements.

Written by Jason McIntosh
Updated over a week ago

Security policy overview

Written by Martin Morales
Updated over a week ago

Toggling Web Admin Themes (Day/Night)

Written by Jason McIntosh
Updated over a week ago

Game License Management

Creating A License Pool

Using license management to utilize in-house accounts for popular games.

Written by Tristam Janus Sales
Updated over a week ago

Adding license to an existing license pool

Written by Martin Morales
Updated over a week ago

Setting up ggLeap's global game licenses

ggLeap provides game licenses on select titles to add to your games library.

Written by Jason McIntosh
Updated over a week ago

How to enable a game to use auto login (license pool) feature

Configure games to utilize house accounts for customers.

Written by Jason McIntosh
Updated over a week ago

Getting Started with ggLeap

Using the Dashboard PC graphical view

Written by Jason McIntosh
Updated over a week ago

Financial configuration overview

Set up your center's payment methods, tax calculation and more.

Written by Jason McIntosh
Updated over a week ago

Guest Functions

How to initiate a guest session

Written by Jason McIntosh
Updated over a week ago

ggLeap Client

How to update the ggLeap client version

Written by Martin Morales
Updated over a week ago

How to check a user's remaining time

Written by Jason McIntosh
Updated over a week ago

PC and User Groups

Creating User Groups (membership)

How to create user groups or memberships to apply special discounts or prices

Written by Martin Morales
Updated over a week ago

Applying users to user groups

Written by Jason McIntosh
Updated over a week ago

How to setup PC groups

Written by Martin Morales
Updated over a week ago

PC Management

Dashboard Overview

A brief description of functionalities within the Dashboard

Written by Jason McIntosh
Updated over a week ago

Explanation of PC status

Determine what is happening to a PC in the Dashboard by looking at its color.

Written by Jason McIntosh
Updated over a week ago

How to select multiple PCs and perform action on them

Written by Jason McIntosh
Updated over a week ago

Utilizing the reservation system

Written by Martin Morales
Updated over a week ago

Remote PC access from the web admin

Access a client PC through the ggLeap web administrator.

Written by Jason McIntosh
Updated over a week ago

How to put a client PC in Admin mode (Windows desktop)?

Written by Martin Morales
Updated over a week ago

How to lock a PC

Use this feature to prevent access to the client PCs.

Written by Jason McIntosh
Updated over a week ago

Point of Sale

Stock control overview

Use this feature to monitor availability of products being sold in your center.

Written by Jason McIntosh
Updated over a week ago

How to make a product available in Stock Control

Written by Jason McIntosh
Updated over a week ago

Making a product available in the client shop and quick sale

Written by Jason McIntosh
Updated over a week ago

Adding Snacks to inventory

Creating products for the ggLeap web admin and client shop.

Written by Jason McIntosh
Updated over a week ago

Add/Withdraw Money

How to add or withdraw money from a user balance.

Written by Jason McIntosh
Updated over a week ago

Configuring game time offers

Customize time offers based on your center's needs.

Written by Jason McIntosh
Updated over a week ago

How do I add/remove time without using an offer?

Written by Tristam Janus Sales
Updated over a week ago

How to process orders from Client

Written by Jason McIntosh
Updated over a week ago

Setting up and using "Quicksell"

Quicksell allows you to reference popular products for faster checkout.

Written by Jason McIntosh
Updated over a week ago

Full/Partial refund of a transaction

Written by Jason McIntosh
Updated over a week ago

Utilizing categories in Inventory management

Organize your offers and products by category

Written by Jason McIntosh
Updated over a week ago

Prize Redemption

Adding Prizes to the Vault

Provide player incentives by creating prizes that they can redeem.

Written by Jason McIntosh
Updated over a week ago

How to create a prize from an existing item

Save time creating prizes by using existing items in your inventory

Written by Tristam Janus Sales
Updated over a week ago

Troubleshooting

How do I upgrade ggLeap with PXE server?

Written by Jason McIntosh
Updated over a week ago

How do I relaunch ggLeap from Admin mode?

Written by Tristam Janus Sales
Updated over a week ago

League of Legends crashing issues

Here are some options to aid with League of Legends problems.

Written by Jason McIntosh
Updated over a week ago

Origin game shows "Activation Required" message on Origin launcher

Written by Tristam Janus Sales
Updated over a week ago

PCs perceived as duplicates after cloning fix

Written by Jason McIntosh
Updated over a week ago

The web administrator is not loading, what can I do?

Troubleshooting issues related to the web admin.

Written by Martin Morales
Updated over a week ago

Interface is not on full screen, or has black borders

ggLeap not on Fullscreen, Low Resolution, Has Black Borders

Written by Tristam Janus Sales
Updated over a week ago

User Management

How to search for a user

Written by Jason McIntosh
Updated over a week ago

Creating a new user

Steps on adding a new user

Written by Jason McIntosh
Updated over a week ago

Adding game time to an existing user

Written by Jason McIntosh
Updated over a week ago

Remote Login of a User

Completing a user login from the web administrator

Written by Jason McIntosh
Updated over a week ago

Resetting a user's password

Written by Jason McIntosh
Updated over a week ago

How to Lock/Unlock a User Account

Prevent a user from logging in to a PC.

Written by Jason McIntosh
Updated over a week ago

User profile overview

Detailed information of what you can see when viewing a user's profile.

Written by Jason McIntosh
Updated over a week ago

Completing A Post Pay Guest Session

Closing out a guest session where money is owed.

Written by Jason McIntosh
Updated over a week ago

Web Admin Settings

Web admin settings overview

Information on features of the web admin that can be toggled on/off.

Written by Martin Morales
Updated over a week ago

Customizing & Configuring User Details

Written by Jason McIntosh
Updated over a week ago

Where can I change the ggLeap Sounds?

Customize the ggLeap client with your own sound files.

Written by Jason McIntosh
Updated over a week ago

Applying Language Settings

Written by Jason McIntosh
Updated over a week ago

How to add center information to receipt

Customizing your center information for printed receipts

Written by Jason McIntosh
Updated over a week ago

Client general settings overview

Overview of client configuration sections and what they do

Written by Jason McIntosh
Updated over a week ago

Employee Management

Employees overview

Definitive guide on adding or editing employee username for the web admin

Written by Jason McIntosh
Updated over a week ago