Prerequisites for ggLeap Client version below 2.3862.0.3868:

  • Teamviewer must be installed in this path from the client PC

C:\Program Files (x86)\TeamViewer\TeamViewer.exe
  • Teamviewer must be installed on the PC where we will remote the client PC/s

  • Can remote access PC Employee permission is required

How to remote access ggLeap Client:

  1. Login from the webadmin

  2. From the PC dashboard, left click the PC > Click Advanced > Click Remote Access

  3. Wait for the modal to appear, and press full image button

  4. Copy Teamviewer ID and Password

  5. Launch Teamviewer from the PC where you will remote control the client PC

  6. Paste the Partner ID to Partner ID field

  7. Click Connect

  8. Enter the Password then a modal shows up, and click Log On

  9. Wait for TeamViewer to successfully connect

Notes:

  • If you are using version 2.3862.0.3868 or higher, please check if one these paths exist in your OS's registry:

    • \HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TeamViewer\
      • Value Name: InstallationDirectory
    • \HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\
      • Value Name: InstallationDirectory
    • If one of them exists, pls check if the value (Path where Teamviewer is installed is correct) from InstallationDirectory is correct.

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