> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ggcircuit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Subscription management

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250518-235916_1yvu14h.png)

# Subscription Management

**Location:** `Settings` ▶ **Subscription management**

View and manage your active ggLeap and ggRock subscriptions—and add managed services—all from one screen.

To cancel automatic renewal, open the subscription management page at https://admin.ggleap.com/settings/account/subscriptions and cancel the ggLeap subscription. The subscription remains available until its end date. If an automated renewal reminder arrives after cancellation, it may be sent before the cancellation status is reflected; verify that the subscription is marked canceled. If you cannot remove or cancel automatic renewal, email sales@ggcircuit.com for assistance.

If you change your mind, return to the same page and select **Reactivate**.

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## Subscription Cards

Three side-by-side cards represent each service:

| Card | Description | Status Indicator | Action |
| ---- |
| **ggLeap (Machines)** | The core esports operating system for your PCs and consoles. Includes the basic API plan. | **Active** ✓ (green) | **Checkout** (renew) |
| **ggRock (Imaging)** | Centralized PC imaging and patch management solution. | **Expired** 𐄂 (gray) | **Checkout** (activate) |
| **ggRock Managed Services** | Fully managed service where the ggCircuit team handles updates, drivers, and maintenance on your behalf. *Requires an active ggRock subscription.* | **Included** ✔ (blue) | (no action) |

* **Status Indicator** (top-right badge) shows **Active**, **Expired**, or **Included**.
* **Checkout** button opens the payment flow to purchase or renew a subscription.
* Cards display your current subscription expiry date and any included service tiers.

### If a paid subscription still appears expired

If you have paid but ggLeap or ggRock still shows **Expired**, provide your center name and payment receipt to the sales team at [sales@ggcircuit.com](mailto:sales@ggcircuit.com) so they can review and update the subscription. If the subscription is about to expire or has already expired, support may temporarily reactivate or extend the service using a grace period while the payment is reviewed. Resend the payment confirmation if you have not received a response.

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## Key Details

* **API Plan**  
  The ggLeap Machines card notes your API plan level (e.g., “Basic API plan included”) and its expiry date.
* **Pricing & Tiers**  
  Each card’s footer shows your current tier and pricing. Upgrading or downgrading can be done via **Checkout**. To increase the number of PCs covered by a ggLeap subscription, open the ggLeap (Machines) card and use **Checkout** to adjust the subscription. If the required option is not available, contact Sales at [sales@ggcircuit.com](mailto:sales@ggcircuit.com) for subscription changes and pricing.
* **Subscription limit reached**  
  A PC cannot connect when all subscribed machine seats are in use. If a computer was replaced, reset, or reinstalled, delete the old machine from the ggLeap WebAdmin dashboard before adding or starting the replacement. After deletion, enter the administrator login on the replacement PC and name it again if prompted. Only delete machines that are no longer in use.
* **Managed Services Info**  
  The ggRock Managed Services card highlights features like 24/7 support, automatic updates, and no-touch maintenance.

## Payment delays and grace periods

After a trial ends, the default grace period for all centers is **72 hours**. The payment option may become available once the trial ends and the grace period begins.

If payment is delayed or you need more time, email **sales@ggcircuit.com** with your center name and subscription details. The sales team can review the payment and arrange a solution. A temporary extension may be added while the payment issue is being reviewed; one documented extension was 24 hours.

|| Contact sales@ggcircuit.com to enquire about managed services or subscription payment assistance today!