> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ggcircuit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to Lock/Unlock a User Account

How to Lock/Unlock a User Account Prevent a user from logging in to a PC.  
If you are having problems with any user and would like to prevent them from temporarily logging in to a PC in your center, make sure to follow the steps below:

### Lock a user's account

-Search for the user name on the Dashboard and click "View Profile".

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-08-24_amj7hr.png)

-In the user's profile, click "More actions" and select "Lock Account".

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-08-23_1sr5t3b.png)

Click "Lock" in the confirmation window that will appear.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-08-23_1o321ok.png)

**NOTE:** Once the account is locked, the user should not be able to log in to any PC after doing the above steps.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-08-24_19ub1vo.png)

### Unlock a user's account

-Search for the user name on the Dashboard and click "View Profile".

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-08-24_amj7hr.png)

-In the user's profile, click "More actions" and select "Unlock Account".

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-08-24_ss81si.png)

-Alternatively, you can also click "Unlock account" in the middle of the user's profile.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-08-24_19ub1vo.png)

**NOTE:** A green "Success" notification will appear on the upper right side of the screen will confirm that you have locked/unlocked the user's account.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-08-23_2n9p4f.png)