> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ggcircuit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I add/remove time without using an offer?

This article covers the step on how to add or remove time from user accounts without using offers.  
  
-In your web admin, go to Settings > Web-admin settings

-Enable "Add Time - Legacy Mode"

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-16-51_n5g730.png)

-Once this has been enabled, you should be able to add or remove time to an account.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-16-50_gqwc41.png)

-Go back to the dashboard then search for the user and click on the 3 dots (**···**) beside the username, and select add/remove time.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-16-51_6a1s6t.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-16-51_bq7rph.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-16-50_tlea0h.png)

-Add or Remove the desired amount of time in this window.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/undefined-mar-30-2025-11-16-51_w8iuu6.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/downloadsintercomcdncomio13092_hedw9.png)

**NOTE:** *The cost price will be based on the* [*default price per hour in the Financial configuration](http://8226353.hs-sites.com/knowledge/financial-configuration-overview). Removing time can only be used if time has been manually added to an account. It doesn't work with time offers that have been added to the account.*