> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ggcircuit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# ggRock Troubleshooting

### **Booting Machines**

### 
* [ggRock Client Machine boot stuck on "Could not locate boot server."](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-boot-stuck-on-could-not-locate-boot-server-18gxexs/)
* [ggRock Client Machine boot stuck on "No boot filename received."](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-boot-stuck-on-no-boot-filename-received-m4i5am/) 
* [ggRock Client Machine boot stuck on "Nothing to boot: No such file or directory"](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-boot-stuck-on-nothing-to-boot-no-such-file-or-directory-wwlffe/)
* [ggRock Client Machine boot stuck on "proxyDHCP offers were received. No DHCP offers were received."](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-boot-stuck-on-proxydhcp-offers-were-received-no-dhcp-offers-were-received-1inxwa/)
* [ggRock Client Machine boot stuck on "No DHCP or proxyDHCP offers were received."](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-boot-stuck-on-no-dhcp-or-proxydhcp-offers-were-received-1f5x307/)
* [ggRock Client Machine boot stuck on "Media test failed, check cable."](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-boot-stuck-on-media-test-failed-check-cable-2wl8h/)
* [ggRock Client Machine boot stuck on Windows loading icon (spinning dots)](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-boot-stuck-on-windows-loading-icon-spinning-dots-19hzebn/)
* [ggRock Client Machine boot stuck on "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key"](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-boot-stuck-on-reboot-and-select-proper-boot-device-or-insert-boot-media-in-selected-boot-device-and-press-a-key-8xywd5/)
* [ggRock Client Machine boot stuck on "No more network devices"](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-boot-stuck-on-no-more-network-devices-1oafu9p/)
* [Powering on all Machines in the center only results in a few being turned on](https://helpdesk.ggcircuit.com/en/article/powering-on-all-machines-in-the-center-only-results-in-a-few-being-turned-on-1h8crgc/)
* [BIOS Update Troubleshooting](https://helpdesk.ggcircuit.com/en/article/bios-update-troubleshooting-system-wont-boot-to-ggrock-1k1wxkb/)
* ggRock Client Machine Boot Loop With ggLeap Message "Restarting machine because an application update or other critical settings have been changed"
* [ggRock Client Machine Used to Build Image - Cannot Boot to System Image](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-used-to-build-image-cannot-boot-to-system-image-trgnn9/)
* [ggRock Client Machine boot stuck on "Start PXE over IPv4"](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-boot-stuck-on-start-pxe-over-ipv4-mt9nsr/)
* [ggRock Client Machine boot stuck, Array Full](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-boot-stuck-array-full-eyry40/)
* If client boot failures recur every few days, check whether the ggRock service is stuck and whether the server's root filesystem or array is full. A server restart can restore booting temporarily, but recurring failures require checking disk usage, clearing oversized log files when the root filesystem is full, deleting stale image snapshots when the array is full, applying Debian and ggRock updates, and re-running `ggrock-linux-configurator`. Reboot the server after completing these steps, then test one client machine before powering on additional clients.
* [[ggRock Client Machine boot stuck on "Filename: http://xxxxxxxx... connecting]](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-boot-stuck-on-filename-httpxxxxxxxx-connecting-1d0g990/)
* [ggRock Web UI Inaccessible, ggRock Client Machines will not boot](https://helpdesk.ggcircuit.com/en/article/ggrock-web-ui-inaccessible-ggrock-client-machines-will-not-boot-advanced-1w6gv0s/)
* [ggRock Client Machine Blue Screen - "inaccessible boot device"](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-blue-screen-inaccessible-boot-device-1vg7nue/)
* [ggRock Machine Boot stuck on "Could not boot image: Error 0x3d222083"](https://helpdesk.ggcircuit.com/en/article/ggrock-machine-boot-stuck-on-could-not-boot-image-error-0x3d222083-qhad3c/)
* [ggRock Server Unreachable, ZFS crashing, ggrock-linux-configurator not updating IP](https://helpdesk.ggcircuit.com/en/article/ggrock-server-unreachable-zfs-crashing-ggrock-linux-configurator-not-updating-ip-1yg42wg/)
* **Server power cycle:** If the server is powered off or will not turn on, completely power it down, wait several seconds, and then restore power and turn it on again. For a server showing a yellow indicator or a “Power on fault,” first check the power and network connections. If the server does not recover, leave it powered off for 5–10 minutes and try again; persistent yellow indicators or power faults may indicate a drive, PSU, or other hardware issue requiring technician inspection. Disconnecting the power cable is an abrupt shutdown and should only be used when the power button cannot shut the server down.
* [Booting Many ggRock Machines at Once Results in a large portion of the PCs not loading data on boot](https://helpdesk.ggcircuit.com/en/article/booting-many-ggrock-machines-at-once-results-in-a-large-portion-of-the-pcs-not-loading-data-on-boot-files-missing-on-system-and-games-drive-60lzso/)
* [Cannot boot one system, unable to delete from ggRock Web UI](https://helpdesk.ggcircuit.com/en/article/cannot-boot-one-system-unable-to-delete-from-ggrock-web-ui-pb3pfl/)
* [ggRock VM boot stuck on "Booting from SAN device 0x80"](https://helpdesk.ggcircuit.com/en/article/ggrock-vm-boot-stuck-on-booting-from-san-device-0x80-voknq0/)




### **Performance**

* ggRock Machines slow and freezing during game update (coming)
* Slow machines and freezes - [Detected Hardware Unit Hang](https://helpdesk.ggcircuit.com/en/article/detected-hardware-unit-hang-1gj1q3q/)
* Slow machines and freezes - [NIC stuck on 10/100 speed](https://helpdesk.ggcircuit.com/en/article/nic-stuck-on-10100-speed-1woj077/)
* Slow machines and freezes - [Network Driver and RAM Issues](https://helpdesk.ggcircuit.com/en/article/network-driver-and-ram-issues-1n1rtkd/)
* Slow machines and freezes - [Network Cable Issue](https://helpdesk.ggcircuit.com/en/article/slow-machines-and-freezes-network-cable-issue-1y2u0af/)
* [ggRock Stats (Grafana) Manual ](https://helpdesk.ggcircuit.com/en/article/ggrock-stats-grafana-manual-4azm5n/)can be used to troubleshoot performance
* [Separating System Image from Games Images in ggRock](https://helpdesk.ggcircuit.com/en/article/separating-system-image-from-games-images-in-ggrock-f0e9ge/)

### **Networking**

* [ggRock Machines consume twice the IP addresses. Double provisioning of IP addresses for ggRock](https://helpdesk.ggcircuit.com/en/article/ggrock-machines-consume-twice-the-ip-addresses-double-provisioning-of-ip-addresses-for-ggrock-y2staz/)
* DHCP Options 67 and 67 bootname (coming)

### **Windows Administration**

* [ggRock System Image Windows Driver Installation (Missing Device Drivers)](https://helpdesk.ggcircuit.com/en/article/ggrock-system-image-windows-driver-installation-missing-device-drivers-fgqy7x/)
* Realtek Driver Renders Windows 10 20H2 Installation Unusable
* [Unable to install Windows Store apps when Windows Updates are disabled](https://helpdesk.ggcircuit.com/en/article/unable-to-install-microsoft-store-apps-when-windows-updates-are-disabled-1cj1jvh/)
* [ggRock Client Machine Blue Screen "IO1_INITIALIZATION_FAILED"](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-blue-screen-io1initializationfailed-uf7del/)
* [ggRock Client Machine has either minor hardware differences, or has the same hardware but requires re-installing drivers to function](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-has-either-minor-hardware-differences-or-has-the-same-hardware-but-requires-re-installing-drivers-to-function-zob1ww/)
* [ggRock Machine Displays "Activation Required"](https://helpdesk.ggcircuit.com/en/article/how-to-activate-windows-on-ggrock-systems-1wpm4ve/)
* [ggRock Machines Have Incorrect Drive Letter for Games Image](https://helpdesk.ggcircuit.com/en/article/ggrock-machines-have-incorrect-drive-letter-for-games-image-1cuxgic/)
* [ggRock Games Recommended Configuration](https://helpdesk.ggcircuit.com/en/article/ggrock-games-drive-recommended-configuration-lh5kw6/)
* [Install Windows Update in your ggRock System Image using ggRock Seamless Boot](https://helpdesk.ggcircuit.com/en/article/update-windows-system-image-using-seamless-boot-1iyuft3/)
* [Disabling Defragmentation in Windows](https://helpdesk.ggcircuit.com/en/article/disabling-defragmentation-oywzob/)
* [Cannot install .NET Framework 3.5](https://helpdesk.ggcircuit.com/en/article/cannot-install-net-framework-35-19yksok/)
* After expanding the size of an image (games or system image) the added space is not visible in Windows

### **Playing games**

* [Call of Duty: Warzone accounts shadowban using ggRock.](https://helpdesk.ggcircuit.com/en/article/call-of-duty-warzone-accounts-shadowban-using-ggrock-1iog13w/)
* [ggRock Client Machine Black Screen with Mouse Cursor Only](https://helpdesk.ggcircuit.com/en/article/ggrock-client-machine-black-screen-with-mouse-cursor-only-1v5olsq/)
* [Counter-Strike: Global Offensive - Trust Factor Issues - ggLeap Client](https://helpdesk.ggcircuit.com/en/article/counter-strike-global-offensive-trust-factor-issues-ggleap-client-9034sp/)

### **ggRock Administration**

* [ggRock License Inactive - Expired](https://helpdesk.ggcircuit.com/en/article/ggrock-license-inactive-expired-1ul0xm9/)
* [ggRock Virtual Machine (VM) stuck in Online state and can not be powered down, rebooted or deleted](https://helpdesk.ggcircuit.com/en/article/ggrock-indicates-a-vm-is-running-when-it-is-not-cannot-control-vm-internal-server-error-awbssl/)
* [Cannot perform a remote backup to a Debian target server due to disabled root SSH access](https://helpdesk.ggcircuit.com/en/article/cannot-perform-a-remote-backup-to-a-debian-target-server-due-to-disabled-root-ssh-access-nwt2y3/)
* [Unable to locate target IQN errors in ggRock log](https://helpdesk.ggcircuit.com/en/article/unable-to-locate-target-iqn-errors-in-ggrock-log-hansld/)
* [ggRock indicates a VM is running when it is not, cannot control VM, internal server error](https://helpdesk.ggcircuit.com/en/article/ggrock-indicates-a-vm-is-running-when-it-is-not-cannot-control-vm-internal-server-error-awbssl/)
* [Can't apply writeback "Keeping writeback for an old snapshot is now allowed"](https://helpdesk.ggcircuit.com/en/article/cant-apply-writeback-keeping-writeback-for-an-old-snapshot-is-not-allowed-wopw16/)
* [When using a RAID 5 Array, space is not displayed appropriately in the ggRock Web UI Array Tab](https://helpdesk.ggcircuit.com/en/article/when-using-a-raid-5-array-space-is-not-displayed-appropriately-in-the-ggrock-web-ui-array-tab-1n0ncys/)
* [Cannot log into the ggRock Web UI](https://helpdesk.ggcircuit.com/en/article/cannot-log-into-the-ggrock-web-ui-98i8m3/)
* [Cannot delete old snapshots to free up space (Internal Server Error)](https://helpdesk.ggcircuit.com/en/article/cannot-delete-old-snapshots-to-free-up-space-internal-server-error-14pfn6p/)
* [Check the status of the ggRock Service](https://helpdesk.ggcircuit.com/en/article/how-to-check-the-status-of-the-ggrock-service-18vvut9/)
* [View the ggRock Server Log](https://helpdesk.ggcircuit.com/en/article/view-the-ggrock-server-log-9jtr5c/)
* [How to Check ggRock Server NIC Speed](https://helpdesk.ggcircuit.com/en/article/how-to-check-ggrock-server-nic-speed-1jhrwkb/)
* [Cannot access ggRock Web UI, This site can't be reached](https://helpdesk.ggcircuit.com/en/article/cannot-access-ggrock-web-ui-this-site-cant-be-reached-1ei7cy/)
* [ggRock Machines missing from Machines tab after Linux Kernel Update - HTTP 5xx Server Error No More network devices](https://helpdesk.ggcircuit.com/en/article/ggrock-machines-missing-from-machines-tab-after-linux-kernel-update-http-5xx-server-error-no-more-network-devices-7975e1/)
* [How to add a new machine to your system image using the ggRock Image Creation Tool (Deprecated)](https://helpdesk.ggcircuit.com/en/article/adding-a-new-machine-type-to-a-ggrock-image-using-the-ggrock-image-creation-tool-deprecated-i458sp/)
* [How to add a new machine to your system image using the ggRock Seamless Boot method](https://helpdesk.ggcircuit.com/en/article/adding-a-new-machine-type-to-a-ggrock-image-using-the-ggrock-seamless-boot-procedure-1e0nivp/)
* [How to update games, apps, or other software using a ggRock VM](https://helpdesk.ggcircuit.com/en/article/updating-games-apps-or-other-software-with-ggrock-from-a-ggrock-vm-4dbob8/)
* [How to update games, apps, or other software using a physical Machine](https://helpdesk.ggcircuit.com/en/article/updating-games-apps-or-other-software-with-ggrock-from-a-physical-machine-19o8bkh/)

### **ggRock installation and management**

* ggRock hasn't been installed due to error AttributeError: 'NoneType' object has no attribute 'setName' (coming)
* [After a new installation of ggRock, unable to change password or log in due to being returned to the initial login screen](https://helpdesk.ggcircuit.com/en/article/after-a-new-installation-of-ggrock-unable-to-change-password-or-log-in-due-to-being-returned-to-the-initial-login-screen-01853-only-356d6z/)

### **ggRock Image Creation Tool**

### **Updating ggRock**

* [Empty UI but PCs boot, console displays "Failed to add dependency on libvirtd, ignoring: Unknown error -22"](https://helpdesk.ggcircuit.com/en/article/empty-ui-but-pcs-boot-console-displays-failed-to-add-dependency-on-libvirtd-ignoring-unknown-error-22-udeb7w/)