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# Add / Withdraw Money

Manage user balances easily through the ggLeap dashboard. You can add or withdraw funds directly from a user's profile in just a few clicks.

---

### 💰 **Add Money**

**Search for the User**  
From the **Dashboard**, search for the user and click **"View Profile"**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250327-201702_101f19j.png)
|| Tip :
|| If the user is currently logged into a PC, simply click their username from the Dashboard and select "View Profile" from the dropdown menu.
|| 
![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250327-201837_6jcvbq.png)

2. **Add Funds**  
   In the **Finances** section of the user's profile, click the **"+ Add Money"** button.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250327-201854_i4i38d.png)

3. **Enter Amount & Payment Method**  
   A pop-out window will appear.

* Enter the amount to be added.
* Select the preferred **payment method**.
* Click **"Add"** to deposit the money into the user’s account.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250327-201906_1khh5ta.png)

---

### 🧾 **Withdraw Money**

1. **View User Profile**  
   Follow the same steps above to access the user's profile.
2. **Initiate Withdrawal**  
   In the **Finances** section, click the **three dots (⋮)** button and select **"Withdraw Money"** from the dropdown menu.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250327-201919_nj0q4u.png)

3. **Enter Amount**  
   In the pop-out window:

* Enter the amount to be removed from the user’s balance.
* Click **"Save"** to complete the transaction.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250327-201933_4b7hyk.png)